Customer Service & Virtual Assistant

Looking for an ambitious, extremely detail-oriented and versatile person to join a growing education business. The right fit has strong communication skills & enjoys problem solving / detective work.

Primary tasks include customer interactions via email and order/account processing. Requires customer research across internal tools & online.

-Responding to customer questions (via email)
-Processing online & manual orders (QB entry, account provisioning, customer instructions, logging information, coordinate shipping as needed)
-Providing estimates to customers (QBs)
-Notifying customers of upcoming renewal & provide estimates
-Research and contact customers & leads

Tools: Quickbooks (QB), Gmail and Google Docs, Wordpress, Groundhogg (CRM), Slack

Puberty: The Wonder Years is a digital curriculum that provides teacher-friendly lesson plans, scripts, training, and resources that make it easy to teach students and build support from their parents and caregivers. It is available for 4th, 5th and 6th grades. Upgrade to see actual info

We also launched The Wonder Years Teacher Summit as a virtual (pre-recorded) Summit happening this summer to provide PD to teachers, addressing issues related to teacher & student health/wellness. There are 20+ speakers on topics like supporting student mental health/SEL, tackling post-COVID classroom behaviors, shifting parent dynamics & teacher burnout. Upgrade to see actual info

If you are interested, please send:
1) A short video of yourself sharing why this role specifically is interesting to you
2) An email reply to a potential customer. Pretend that a prospect wrote in saying “Please tell me more about your curriculum and also if you provide training. Are videos included? Thank you”

Applicants need to have worked US timezones in the past, which will be required for this role.