Customer Service VA For Shopify Dropshipping

Dear,

We are running an eCommerce dropshipping business with multiple stores in different countries in Europe and are planning to hit great numbers this year.

We are looking for long-term customer service employees to join our team. There is a great deal of growth opportunity for those that consistently make a positive contribution to our company. We are seeking great candidates that will represent the company with great customer service and dedication.

You must understand the whole process and must be highly developed in communication. Therefore, please apply with the word Strawberry before you introduce yourself. Read on to find out what tasks we expect you to perform, as well as the experience we feel is necessary for this job.

So essentially this is a Customer Support job where you would have to follow a very clear process to keep our customers happy, but which will become very simple when you understand every step. For us, it is a must that you have experience in a similar role where you have handled customer service for specific Shopify Dropshipping stores, so please do not respond if you have no experience in this.

MUST HAVE KNOWLEDGE OF THESE PLATFORMS:

Gmail support tickets (support help desk)
Shopify (eCommerce platform)
Slack (communication channel)
DeepL ( for translation)

Responsibilities:

Handling customer complaints.
Reporting on refunds/complaints.
Responding to customer emails regarding refunds, tracking numbers, FAQs.
Contributing to our documentation and improving our support processes.
Respond to all customer inquiries in a timely and accurate manner.
We maintain an ETA of 24 hours so you must reply to the emails within this timeframe.
Demonstrate a high level of professionalism at all times.
You must be available to work at least 6 days a week (we prefer sunday as well if that's possible)

We will provide you with:

Video training
SOP to follow
Access to the Lead customer support to answer all your questions.

Applicant needs to:

Speak fluent English both written and verbally
Minimum 2 years of experience in Customer Support
Be available for weekly team calls
Must be organized, motivated, and willing to learn and grow.
Available to join immediately
Not currently working for other full-time jobs

Make sure you are available for a minimum of 40 hours a week and keep in mind that there is a lot of room to grow within our company and that you will get a lot of bonuses when you make achievements!
Ideally, you'll have some experience with customer support, but ultimately we want to work with someone who loves helping people and is interested in handling customer support issues. We don't want any inconsistency in the emails exchanged with the customer. Example: twice the same email, imprecise answer, off-topic answer, etc.

Please respond by telling us what similar experience you have had before and tell us why you think you are a good fit for this job!

I look forward to your proposal.

Thank you!