Customer Service Specialist (Email Support)

About us

Capital Club was created in 2019 by Luke Belmar with the desire of building the largest decentralized entrepreneurial network in the Upgrade to see actual info the beginning, the focus was mainly ecommerce, but as the Club grew so did its knowledge base and its pool of experts.

Over the last 4 years Capital Club has garnered billions of views, millions of followers, and developed a polished ecosystem focused on creating, multiplying and preserving wealth and opportunity for all its members. However, due to the high demand the Club closed down its access to any new potential Upgrade to see actual info 2021, Luke Belmar along with the Super Tan Bros, Steve and Evan Tan, relaunched Capital Club and spent 2 years working on the full revamp to bring forth one of the top entrepreneurial ecosystems in the world.

Click HERE to see a glimpse of what we do here in Capital Club:
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Join us on a journey to construct the world's largest decentralized entrepreneurial network, creating wealth and opportunity for every member.

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Description

We are seeking for passionate Customer Support Specialists to provide exceptional support to our customers through email communication. The ideal candidates will possess excellent written communication skills, strong understanding of customer service principles, and the ability to adapt in a fast-paced environment. While the focus will be on email support, the role may also involve occasional work on ad-hoc tasks, requiring versatility and flexibility.


Responsibilities


Email Support:
Respond to customer inquiries and issues via email using the ticketing support platform.
Provide personalized and empathetic responses to address customer concerns, inquiries, and requests efficiently.
Troubleshoot and resolve customer issues, ensuring a positive and satisfactory resolution.
Utilize platform's features to organize, categorize, and prioritize incoming emails effectively.
Assist in handling unexpected customer requests and unique scenarios as they arise.

Ad-hoc Tasks:

Collaborate with teaUpgrade to see actual infombers to improve support processes and implement enhancements.
Contribute to special projects and initiatives aimed at enhancing the customer experience.
Help update and maintain the knowledge base, ensuring accurate and up-to-date information for customers.
Create and optimize support articles to assist customers in resolving common inquiries independently.

Requirements
At least 6 months of experience in customer support or a related field is preferred.
Exceptional written communication skills; ability to convey information clearly and concisely.
Strong problem-solving abilities and attention to detail.
Empathy and patience when dealing with customer inquiries and complaints.
Ability to work independently and in a team environment.
Adaptability and willingness to learn new skills.


Nice to have
Experience in ticketing platforms such as Zendesk, Groove HQ, HelpSpace, etc.

Working conditions
This position primarily involves working in home office environment.
Flexibility to work occasional weekends and holidays, and shifting schedules.
May require to occasionally work on ad-hoc tasks, which may involve different working conditions or hours.