Customer Service Specialist

Join Our Team as a Customer Service Representative at ERES!

Are you passionate about helping others and ensuring a seamless experience for customers? ERES (Educational Records Evaluation Service) has been a trusted name in international education evaluation since 1981, with over 43 years of expertise in providing reliable and comprehensive evaluation services. We are looking for a friendly and dedicated individual to join our team as a Customer Service Representative.

About the Role:
As a Customer Service Representative, you will be the first point of contact for our applicants, guiding them through our process via phone calls, chat, and email inquiries. Your primary goal will be to deliver excellent service, answer questions, and help ensure every applicant has a smooth and positive experience with us.

Key Responsibilities:
- **Respond Promptly:** Answer inquiries via phone, chat, and email with professionalism and efficiency.
- **Guide Applicants:** Help customers understand our services and application process.
- **Resolve Issues:** Address concerns or problems with empathy and a solutions-focused approach.
- **Maintain Records:** Accurately document interactions and keep clear communication records.

What We’re Looking For:
- **Strong Communicator:** Excellent verbal and written communication skills.
- **Customer-Centric:** A positive, empathetic, and customer-focused mindset.
- **Multi-Tasker:** Ability to handle multiple tasks effectively in a fast-paced environment.
- **Experience:** Previous customer service experience is a plus but not required.

Why Join ERES?
This is a fantastic opportunity to join a supportive and team-oriented environment where your contributions will make a real difference. If you’re someone who enjoys helping others and is eager to grow in a dynamic company, we’d love to hear from you!

Apply now and become a key part of our mission to provide exceptional service to our applicants!