Customer Service Reprsentitive

We are an e-commerce business looking for a reliable and detail-oriented Virtual Assistant to join our team. This role focuses on providing excellent customer support via email and processing replacement orders through Shopify. As our business grows, there is potential for this position to become full-time.

Responsibilities:

Respond to customer service emails in a timely and professional manner.
Assist customers with inquiries, order issues, and product concerns.
Process and create replacement orders for eligible customers in Shopify.
Maintain organized records of customer interactions and resolutions.
Communicate with the team regarding customer concerns or recurring issues.
Requirements:

Previous experience in customer service (email support preferred).
Familiarity with Shopify (or willingness to learn).
Excellent written English communication skills.
Strong attention to detail and problem-solving skills.
Reliable internet connection and ability to work independently.

Here's a well-structured job description based on your requirements:

Job Title: Part-Time Virtual Assistant (Customer Service)

Location: Remote (Philippines)

Job Type: Part-Time (8 hours per week)

Company Overview:
We are an e-commerce business looking for a reliable and detail-oriented Virtual Assistant to join our team. This role focuses on providing excellent customer support via email and processing replacement orders through Shopify. As our business grows, there is potential for this position to become full-time.

Responsibilities:

Respond to customer service emails in a timely and professional manner.
Assist customers with inquiries, order issues, and product concerns.
Process and create replacement orders for eligible customers in Shopify.
Maintain organized records of customer interactions and resolutions.
Communicate with the team regarding customer concerns or recurring issues.
Requirements:

Previous experience in customer service (email support preferred).
Familiarity with Shopify (or willingness to learn).
Excellent written English communication skills.
Strong attention to detail and problem-solving skills.
Reliable internet connection and ability to work independently.
Preferred Qualifications:

Prior experience working with an e-commerce business.
Ability to handle customer inquiries professionally and efficiently.
Work Hours:

Approximately 8 hours per week.
Flexible schedule but must be responsive during business hours as needed.
Potential to transition into a full-time role as the business grows.