Customer Service Representatives - Remote

We are seeking Social Media Customer Service Reps. You must have a passion for ensuring our MatchAwards.com Platform Users have the best experience possible with respect to productivity. This global AI-powered Platform is unique and focuses on economic development at every level by matching Opportunities to Users, to include Businesses, Investors, Contractors, Job Seekers, Students and more. We currently provide millions of fresh, matching and relevant Opportunities to our Users each day, and over $12 billion in Awards annually to various entities registered in the Platform. Many of our Users are small businesses that need both business and technical assistance across every industry and profession ranging from construction, healthcare, technology, international trade, transportation, finance, agriculture, real estate, import-export, consulting, manufacturing and more. To be a successful Business Consultant in any industry you must have either or both an educational and experiential foundation.

Key Responsibilities & Qualifications

-Engage with Users on our Social Economic Media Platform, addressing both their business and technical queries
-Know and show Users how to create effective Business User Profiles to maximize their relevant business opportunities
-Respond to questions through our in-house ticket and chat systems for the industries that you provide consulting and advice
-Work with our in-house tools to conduct Beta Testing ensuring continuous Platform improvement
-Identify potential bugs reported by real Users and coordinate with the development teams for resolution
-Facilitate and assist Business Users toward converting Opportunities into Awards