Customer Service Representative for Small Family Business

Hello mga kaibigan!

We’re looking for awesome individuals to join our team and help us deliver top-notch customer experiences! If you’re friendly, proactive, and love making a difference, then this is the role for you! As a Customer Service Representative (CSR), you’ll be the heart of our operations, ensuring that our customers always feel heard and taken care of in our small family business.

We pride ourselves on providing excellent service, and as a CSR, you’ll play a crucial part in making that happen. Whether you’re answering calls, helping customers with inquiries, or supporting our team in managing operational tasks, you’ll be ensuring everything runs smoothly. Plus, you’ll have the chance to work in a collaborative and supportive environment where every day brings new opportunities to learn and grow.

Key Responsibilities:
Answering inbound calls and making outbound calls when needed.
Responding to customer emails, WhatsApp messages, and web chats with care and attention.
Managing Google reviews—acknowledging and addressing customer feedback.
Reminding satisfied customers to leave us a review!
Handling permits, scheduling inspections, and keeping customers updated on appointments.
Managing invoices and receipts in QuickBooks (no worries, we’ll train you!).
Registering equipment for warranties and ensuring compliance.
Following up with customers to ensure they're happy with our service.
Providing quotes and booking water heater installations (BONUS opportunities await!).
Working closely with our field team to keep everything in sync.

What We’re Looking For:
Fantastic communication skills (both verbal and written).
Organized, detail-oriented, and able to juggle multiple tasks.
Previous experience with Servicetitan is a plus (but not a must!).
A positive attitude and the ability to work well in a team.
Previous customer service experience is great, but if you’re passionate about helping others, we’ll train you!

Application Instructions:
Ready to join us? We’d love to hear from you! Please send us your resume and a quick voice recording introducing yourself. You can upload it on Google Drive or use a platform like Upgrade to see actual info? . Feel free to share anything you'd like, or answer these fun questions:

What roles have you held in the past?
How do you handle difficult calls?
Why do you think you’ll be an awesome, friendly CSR on the phone?

What We Offer:
Competitive pay with commission opportunities
A supportive, team-driven work environment
Plenty of room for growth and professional development

If you’re ready to make a difference and bring your friendly vibe to our team, apply today! We can’t wait to meet you!