Customer Service Representative for Ecommerce Brands

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy being part of a proactive, team-oriented culture? We're seeking a dedicated Customer Service Representative to join our dynamic team and support our growing dropshipping Ecommerce business.

Key Responsibilities

- Respond to and resolve customer inquiries efficiently, maintaining a minimum rate of 10 tickets per hour.
- Provide outstanding support via email, chat, and other customer service platforms.
- Collaborate with team members to ensure smooth operations and exceed customer expectations.
- Utilize Shopify to manage orders, track issues, and update customer information.
- Actively contribute to improving workflows and customer satisfaction.

Requirements

- Minimum 2 years of customer service experience, ideally in an e-commerce or dropshipping environment.
- Strong familiarity with Shopify and its functionalities.
- Flexibility to work weekends and adapt to changing schedules.
- Excellent communication skills with a customer-first mindset.
- Ability to handle multiple tasks and stay organized in a fast-paced environment.
- A proactive, team-oriented attitude that focuses on problem-solving and collaboration.

What We Offer

- A supportive and engaging team environment.
- Opportunities to grow with a rapidly expanding business.
- Flexible working arrangements.
- Competitive compensation tailored to your experience.
Join us in delivering an outstanding customer experience and helping us take our dropshipping business to the next level.

- Ready to Apply?

Submit your CV and a brief cover letter explaining why you’d be a great fit for this role. We can’t wait to hear from you!