Customer Service Representative at an Innovative E-commerce Fashion Company

Are you a reliable and dedicated Customer Service Representative with a passion for e-commerce? Do you have experience in supporting customers and want to be part of a dynamic team striving to achieve seven-figure stores by 2025? If so, we have the perfect opportunity for you!


About Us:
We are a fast-growing dropshipping company with three unique fashion stores, the first of which was launched just a week ago. Our team is committed to providing an exceptional customer experience and building a strong online presence. Your role will be essential in shaping that experience and supporting our growth.


Your Responsibilities:
As a Customer Service Representative, you will be the face of our customer communication. You will be responsible for managing customer inquiries across all our stores and ensuring high customer satisfaction. Your tasks will include:

Customer Support: Respond promptly and professionally to customer inquiries via email and chat. You will be the first line of support, making sure our customers feel heard and valued.

Problem-Solving: Resolve customer issues related to orders, shipping, returns, and product information. Your problem-solving skills will make a significant impact on the customer experience.
Complaint Tracking: Monitor and follow up on customer complaints to ensure satisfactory resolutions.

-Vendor Coordination: Collaborate with suppliers to efficiently resolve order-related issues and guarantee customer satisfaction.
Documentation: Maintain accurate records of customer interactions and transactions to help us continuously improve our service.

Feedback Provision: Offer valuable feedback to the team regarding recurring customer issues and opportunities for improvement.

Email Marketing and Social Media: Manage our email marketing campaigns via Klaviyo and maintain our social media pages on Facebook and Instagram.

Product Research: Assist in product research to continually enhance our offering and align it with our customers' desires.


What We Are Looking For:
The ideal candidate possesses:


- Previous experience in customer service, preferably in the e-commerce or dropshipping sector.
- Excellent written and verbal communication skills in English.
- The ability to multitask and manage time effectively.
- Familiarity with customer service tools such as Zendesk, Gorgias, or similar platforms.
- Strong problem-solving skills and a proactive attitude.


Why You Want to Work With Us:
In our team, you will find a group of highly motivated professionals committed to success. We believe in the power of collaboration and innovation, and we are determined to elevate our stores to the next level. This is your chance to contribute meaningfully to our adventure and grow in a stimulating environment.

What We Offer:
- A full-time position with a salary of $500 per month.
- An inspiring work environment where you can develop and grow.
- The opportunity to be part of an ambitious team striving towards a common goal.


Ready to take your career to new heights? Apply today as a Customer Service Representative and become part of our success story!