Customer Service Representative - Voice

Description

Are you passionate about delivering dazzling customer experiences? Do you shine in a dynamic environment where your communication skills and attention to detail make a real impact? If so, we want YOU to be a part of our brilliant team.

This role involves handling customer calls with professionalism and a solutions-oriented approach, ensuring exceptional support for luxury products.

**Key Responsibilities:**

- Handle customer calls with professionalism and a focus on solutions.
- Provide knowledgeable support for luxury products.
- Use CRM tools to manage customer interactions efficiently.
- Collaborate using Slack and GSuite for smooth internal communication.

**Requirements:**

- Enthusiasm and passion for delivering excellent customer service.
- Excellent written and spoken English.
- Familiarity with CRM systems, Slack, and GSuite is a plus.
- Willing to relocate to Boynton Beach FL.


Why Join Us?

Job Stability: Over 35 years of market success, offering long-term security.
Work with a luxury brand that values customers - 3,000+ 5-Star Reviews on Trustpilot.
Be part of a growing, innovative company in the fine jewelry industry.
Competitive opportunities for skill development and career advancement.

About Us:
Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.