Customer Service Representative (Part-Time or Full-Time)

Hello!

My name is Jess Reynolds, and I run a thriving online education platform called AIM Wellness Education dedicated to empowering students through high-quality courses and exceptional support. Our mission is to create meaningful learning experiences, and we are looking for a skilled Customer Service Representative to join our team.

This role is perfect for someone who is passionate about providing outstanding service, enjoys solving problems, and is excited about helping students succeed. I’m looking to build a long-term relationship with a dedicated and reliable individual who can grow with my business.

Your daily tasks will include three main areas of responsibility:
1. Customer Support:
• Responding promptly to emails and text message inquiries.
• Assisting students with issues related to our course platform (e.g., certificates of completion).
• Handling general administrative tasks with attention to detail and efficiency.
2. Technical Assistance:
• Ideally, you are familiar with GoHighLevel, particularly automations and email tools.
• If not, don’t worry—training will be provided for the right candidate.

Who I’m Looking For:
• A customer service superstar with strong communication skills who is fluent in English.
• Someone who has prior experience in customer service.
• If you’ve worked with CRM tools like GoHighLevel or similar platforms, that’s a big plus!
• Highly organized, empathetic, and able to work independently while meeting deadlines.

What You’ll Get:
• A flexible work schedule with no time zone restrictions.
• Competitive pay ranging from $4 to $8 USD per hour based on experience and skill level.
• Additional perks, including 13th-month pay or its equivalent as an increased monthly salary.
• Opportunities for growth and promotion—start as a Customer Service Representative and progress to roles such as Executive Assistant, Operations Manager, or Social Media Coordinator as your responsibilities and contributions grow.

I’m excited to find someone who can step into this role and make a meaningful impact on our business. If this sounds like a good fit, please follow the instructions in this quick video to apply: https://share.descript.com/view/Ar8VBhwv8hY.

In addition to watching the video, in your application please tell me how you would reply to a member who sends the following message:
"My name is wrong on my certificate, and the date is wrong also. Please fix it and send me a new one."

I only review applications from individuals who pay attention to detail, so please be sure to follow all instructions. I look forward to hearing from you and am excited to work together!