Customer Service Representative (Full-Time)

Location: Remote (Home-based)
Salary: €200-€250 per month (starting salary, with bonuses)

Are you a customer-oriented professional who excels in delivering outstanding customer service? Do you have experience working with Excel, Word, Shopify, and email communication? We are looking for a driven Customer Service Representative who not only puts the customer first but also thrives under pressure and works well in a dynamic team. Read on to find out if this role is the perfect fit for you!

Job Responsibilities:
As a Customer Service Representative, you will be the first point of contact for our customers. You will ensure that all customer inquiries are answered promptly, professionally, and in a friendly manner. You have prior experience in customer service via email and know how to provide solutions that are both customer-friendly and efficient.

Your main tasks will include:

Customer Service via Email: You will be responsible for responding to customer inquiries and resolving issues through email. You know how to communicate professionally and effectively.
Track & Trace Codes: You will check at least three track & trace codes daily. If there are issues with any packages, you will contact the supplier and investigate the whereabouts of the package. You will keep the customer updated on the progress and ensure a quick resolution.
Shopify Experience: Experience with Shopify is essential. You will manage orders, process returns, and have a good understanding of the platform to provide effective support to customers.
Offer Solutions and Compensation: You will offer customers appropriate solutions, such as a percentage refund or other compensation options when necessary.
Collaboration: You will work closely with other customer service representatives and various departments to ensure customer satisfaction is maintained.
Working Under Pressure: You must be able to perform well under pressure, staying calm and professional even in stressful situations.
Availability 7 Days a Week: Since we want to support our customers seven days a week, flexibility is key. You will work various shifts, including weekends.
Qualifications:
Experience in Email Customer Service: You have prior experience in customer service via email and know how to respond to customer inquiries and resolve issues professionally.
Proficiency in Excel and Word: You have basic knowledge of Excel and Word and can use these tools effectively.
Experience with Shopify: You have hands-on experience with the Shopify platform and understand how to manage orders and customer queries within the system.
Problem-Solving and Customer-Centric Mindset: You are able to quickly and efficiently find solutions while keeping the customer at the forefront of your mind.
Strong Communication Skills: You possess strong written communication skills and can express yourself clearly, professionally, and courteously.
Team Player: You are a collaborative team member and work well with others to achieve collective goals.
Flexibility: You are willing to work flexible shifts, including weekends.
Independence and Proactivity: You take initiative and are capable of resolving issues independently.
What We Offer:
Long-Term Career Opportunity: If you are a hard worker and perform well, there are plenty of opportunities for growth within the company, such as positions like Team Lead or Manager.
Training and Development: We invest in your growth. You will receive training on how to maximize the use of AI in your role and become a top-tier customer service professional.
Competitive Salary and Bonuses: Your starting salary will range from €200-€250 per month, depending on experience. Additionally, performance-based bonuses and other benefits will be offered.
Respect and Appreciation: We value the contributions of our team members. You will receive the recognition and respect you deserve for your hard work.
Work Flexibility and Enjoyment: You will be part of a dynamic team where you will work both independently and collaboratively, with plenty of room for personal growth.
Why Work With Us:
We offer not just a job, but the opportunity to build a long-term career, with growth opportunities into leadership positions.
You will join a friendly and professional team that values collaboration and respect.
We understand the importance of flexibility and work-life balance and offer the support you need to succeed in your role.
How to Apply:
If you recognize yourself in this job description and are excited about this opportunity, please send us a message through this job post. We’ll schedule an interview to discuss how you can become a part of our team!

Apply now and take the first step towards a rewarding career in customer service!