Customer Service Representative (CSR) - Relisted

Work Remotely | Full-Time | AEST 9 AM - 5 PM

Do you have a passion for helping people, a knack for sales, and top-notch communication skills? Join our growing team as a Customer Service Representative (CSR), where you’ll play a vital role in delivering exceptional service for our heating and cooling customers.

***PLEASE SEND US A VIDEO EXPLAINING WHY THIS ROLE IS SUITABLE FOR YOU. ***
**ONLY APPLICATIONS WITH VIDEOS WILL BE CONSIDERED.**

What You’ll Do

Incoming Calls:
Greet customers warmly and professionally.
Address customer inquiries and recommend our tailored servicing options.
Guide customers to the best solution based on their needs, concerns, and budget.
Confidently handle price objections by emphasizing value over cost.

Outbound Calls:
Proactively reach out to customers whose units are due for servicing.
Show empathy while creating urgency for timely maintenance.
Promote the benefits of servicing to ensure customer satisfaction and reliability.

Data Entry & CRM:
Accurately input customer details and interactions into our CRM system.
Maintain clear and organized records for seamless follow-ups.

What We’re Looking For

Outstanding Communication Skills:
Clear and fluent English (verbal and written).
Ability to build rapport and empathize with customers.

Sales Skills:
Confident in overcoming price objections and showcasing the value of our services.
Strong negotiation skills to guide customers to the best decision.

IT Proficiency:
Quick to learn and navigate CRM systems and other online tools.
Strong attention to detail and organizational skills.

Customer Focus:
Empathy, active listening, and understanding customer needs.
A proactive approach to solving customer problems and concerns.

What’s In It for You?
A dynamic and supportive work environment.
Opportunity to work with an established brand in the heating and cooling industry.
Competitive salary and long-term growth potential.
Working Hours: AEST 9 AM - 5 PM (Australian Eastern Standard Time)