Customer Service Representative

We are seeking a dedicated Customer Service Representative who is passionate about delivering exceptional support in a fast-paced, dynamic environment. This role focuses on building strong customer relationships, resolving inquiries efficiently, and contributing to a positive overall customer experience.

Responsibilities:

Customer Service:

Customer Interaction:
Manage inbound inquiries via Help Scout
Provide clear, accurate, and timely information about our products and services.
Respond to customer queries with empathy and professionalism.

Issue Resolution:
Resolve customer issues promptly and effectively, ensuring customer satisfaction.
Escalate complex cases to the appropriate teaUpgrade to see actual infombers when necessary.
Document all interactions and resolutions in our CRM system for accurate record-keeping.

Continuous Improvement:
Monitor customer satisfaction trends and proactively suggest improvements to enhance the overall service experience.


What We’re Looking For:
High school diploma or equivalent; a Bachelor’s degree is a plus.
Minimum of 2 years of customer service experience, ideally within retail, apparel, or related industries.
Excellent written and verbal communication skills.
Proficiency in using customer support tools such as Help Scout or similar CRM software.
Strong problem-solving abilities and the capacity to remain calm under pressure.
Exceptional organizational skills and a keen eye for detail.
A proactive self-starter with the ability to work independently as well as part of a collaborative team.

Perks & Benefits:
Competitive salary with performance-based bonus opportunities (up to 20% of salary!).
Flexible work schedule that allows for work-life balance and remote productivity.
A collaborative and supportive team culture that values creativity and innovation.
Professional growth — Opportunities for professional development and potential advancement within the company.nes.
Annual pay increases based on performance and growth.

How To Apply:
Submit your resume and a cover letter detailing your customer service experience and your passion for delivering exceptional support. In your cover letter, please highlight any experience with customer support software and specific instances where you have successfully resolved challenging customer issues.

Deadline:
Applications will be reviewed on a rolling basis by Feb 28, 2025