Customer Service Representative

JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
-Email Management: Respond promptly and professionally to customer inquiries, received via email.
-Provide accurate information and solutions to resolve customer issues effectively.
-Maintain organized records of customer interactions and transactions.
-Complaint Resolution: Address customer complaints with empathy and understanding.
-Investigate issues thoroughly and take appropriate action to resolve customer concerns.
-Follow up with customers to ensure their satisfaction and loyalty to our brand.

Order Adjustment: Assist customers with order adjustments, including modifications, cancellations, and exchanges.
-Coordinate with other departments to ensure timely processing of order changes.
Refunds Control: Process refunds in accordance with company policies and procedures.
-Monitor refund requests and ensure compliance with refund guidelines.

Social Media Engagement: Monitor and respond to customer inquiries, comments, and direct messages on social media platforms (e.g., Facebook, Instagram, Tiktok).
-Engage with our online community in a friendly and authentic manner, reflecting our brand's tone and personality.
-Collaborate with the marketing team to address any social media-related issues or trends.


EXPERIENCE AND SKILLS REQUIRED:
-Excellent written and verbal communication skills.
-Strong interpersonal skills and ability to empathize with customers.
-Attention to detail and ability to multitask in a fast-paced environment.
-Sincere commitment to adding value to our team and business.
-Willingness to learn and adapt to new processes and technologies.
-Ability to work independently and collaboratively as part of a team.
-Flexibility to work occasional evenings or weekends, as needed.
-Work ethic and reliability.

Schedule: Monday to Friday 8PM to 5am PHT (they will shadow our CS Lead for training for 2 weeks here)

After 2 weeks: Monday to Friday 2AM - 10 AM PHT

Bonus Package
-Internet Allowance
-Paid Time off
-13th month Pay

For interested applicants, kindly send your CV to uac.humanresources.patel@gmail.com with the subject line: I am submitting my application for the Customer Service Representative position.

Afterward, please take a moment to write a couple of paragraphs outlining why you would be an excellent candidate for this position and what makes you well-suited for the role, along with your Viber and contact number.