Customer Service Representative

Job Description

Remote position

Virtual training and work from home (remote)!

Competitive Incentives

How will this role have an impact?

As part of the Quantified Commerce healthcare customer success team, you will interact with patients and resolve any billing and customer service related issues that they might have.
This role will report to a customer success manager.
What will you do?

Receive inbound customer calls & chat requests from patients with questions and concerns that they might have regarding the service.
Present a positive and professional face to clients, health plan members, and workforce
Adhere to assigned shift times and maintain daily productivity requirements.
Seek to support requested overtime to meet unexpected high-volume requirements.
Escalate member complaints immediately if any to the customer success manager.
Follow departmental procedures when communicating with patients.
Respond well to coaching and supervision.
Act as a subject matter expert for peer side-by-side coaching. Assist with training fellow employees, as needed.
Be responsible for the security and privacy of any and all protected health information that may be accessed during normal work activities.