Customer Service Representative

About Us:
Trade Entrust Co., Limited is a leading Procurement Management Company headquartered in Guangzhou, China. Since 2014, we have been committed to simplifying business operations for importers through our tailored services. With over $100,000,000 in processed procurement and partnerships with hundreds of factories across various industries, we are seeking an experienced Customer Service Representative to help us navigated our clients' needs and boosts customer satisfaction.

Professional Experience

Relevant Work Experience:
1-3 years in customer service, procurement, or supply chain roles.

Industry Experience:
Familiarity with purchasing processes, vendor management, and supply chain logistics is a significant advantage.

Key Skills and Competencies

Communication Skills:
Strong verbal and written communication to effectively handle inquiries, complaints, and updates.

Problem-Solving Abilities:
Ability to address and resolve supplier or customer concerns promptly.

Attention to Detail:
Ensuring accuracy in orders, contracts, and communication.

Interpersonal Skills:
Building and maintaining strong relationships with clients, suppliers, and internal teams.

Organizational Skills:
Managing multiple tasks, such as order tracking, issue resolution, and follow-ups, efficiently.

Technical Proficiency

Software Knowledge:

Familiarity with ERP systems (e.g., SAP, Oracle) and procurement tools.
Proficiency in Microsoft Office Suite, especially Excel.

CRM Systems:
Experience using Customer Relationship Management (CRM) tools for managing client interactions.

Personal Attributes

Customer-Centric Approach:
A commitment to delivering exceptional service and ensuring customer satisfaction.

Adaptability:
Ability to handle changing priorities and work in a fast-paced environment.

Team Collaboration:
Strong ability to work across departments, such as procurement and logistics.

Professionalism:
Maintaining a courteous and empathetic demeanor in all customer interactions.

Certifications (Optional but Advantageous)

Customer Service Certifications:
Certified Customer Service Professional (CCSP).

Supply Chain Certifications:
Certified Supply Chain Professional (CSCP) or equivalent.

What We Offer:
Competitive salary and performance-based incentives.
Flexible remote work arrangements.
Opportunity to lead a dynamic and international company.
Professional growth and career advancement opportunities.
A collaborative and supportive team environment.