Customer Service Representative

Are you ready to be part of an extraordinary journey? Peninsula Insurance Services is experiencing unprecedented growth, and we need a talented and enthusiastic individual to join our unstoppable team as a Virtual Assistant Receptionist. As the backbone of our agency, you'll play a vital role in supporting our agents by managing calls and providing a warm, friendly, and efficient experience for every caller. This remote role is crucial to the success of our Sales and Client Service teams, helping them deliver exceptional service to our clients. If you're passionate about customer service, enjoy problem-solving, and want to make a meaningful impact on people's lives, this is the opportunity for you!

Key Responsibilities:
• Deliver outstanding experiences to clients and prospects
• Manage voicemail messages
• Document all communications in client and prospect management systems
• Relay messages and inquiries to the team, including underwriting and billing
• Develop proficiency in company systems and processes, including payment and document management
• Facilitate the delivery of insurance documents to clients and relevant parties
• Process client payments and manage cancellation and onboarding calls
• Perform various non-licensed customer service tasks

*Minimum Requirements:*
• Laptop with Monitor or PC with 2 monitors
• Stable Internet Connection
• Fluent in English, both written and verbal
• Experience working in United States time zones
• Detail-oriented with strong computer skills and the ability to learn new programs

At Peninsula Insurance Services, we're not your grandpa’s sleepy insurance agency. We offer a fast-paced, fun environment where our Virtual Assistants are valued team members just like our U.S.-based employees. We believe in hiring great people who care about our clients and utilize our proven processes to ensure they are better protected.

*If you are coachable, driven, and accountable, we will provide the training you need to succeed*

Please Note: Only apply if you are committed to showing up every day with a great attitude, a strong work ethic, and a desire to learn and grow. If this describes you and the team you want to join, we will help you thrive in this industry.

Perks & Benefits:
• Paid Training
• Competitive Salary
• Paid Federal Holidays Off
• Paid Time Off
• Open, engaging company environment with an "open-door" policy
• Office Hours: Monday – Friday, 8:30 am – 5:30 pm Eastern Standard Time
• Salary: Starting at $150 per week, paid every Friday
• 100% attendance mandatory during the 6-week training period (except for December 24 & 25)

Ready to embark on this exciting journey with us? Apply now and become a part of our incredible team!