Customer Service Representative

Job Posting: Customer Service Representative

Attractive Hourly Pay + Commission on Sales!

We’re on the lookout for enthusiastic individuals to join our dynamic agency as Customer Service Representatives! If you’re passionate about helping others and possess strong communication skills, we want to hear from you!

Key Responsibilities

As a Customer Service Representative, you will be essential in providing exceptional service to our customers. Your main task will be to engage with customers through private online chat conversations, ensuring every interaction is warm and supportive. You’ll address inquiries and concerns efficiently, always striving for complete customer satisfaction.

In this role, you’ll craft engaging and informative responses that embody our service values, making each conversation impactful. Professionalism is crucial, as you’ll maintain a respectful demeanor in all interactions, positively representing our brand.

You’ll also utilize our customer relationship management system to track interactions and deliver seamless service. When faced with complex inquiries, you’ll know when to escalate issues to the appropriate team or manager. Additionally, keeping accurate records of all conversations is vital for ensuring clarity and continuity in service.

Requirements:

To be considered for the Customer Service Representative position, you should meet the following criteria: you must be fluent in English (C1 level or higher) and have a typing speed of at least 60 words per minute. A reliable internet connection is necessary, with a minimum of 100 Mbps download and 50 Mbps upload speed. A professional work environment is required, as inappropriate locations are not acceptable.

We value team players who enjoy collaboration and maintain a positive attitude. This position is open to all experience levels, welcoming both newcomers and those with prior experience. Applicants must reside in the Philippines, and experience in sales or call centers is a plus! Please start your application with an “8.”

In return, we offer competitive pay, including an hourly rate plus commission, along with numerous opportunities for growth. You’ll be part of a supportive team culture, connecting through platforms like Discord and Zoom. Enjoy great career advancement opportunities, access to comprehensive training, video courses, and personalized coaching. You can also participate in challenges with bonus opportunities and receive tailored advice and assistance.

In this role, you will engage with customers using communication tools like Discord and Telegram. Please note that the position requires sitting for extended periods and using a computer.

We look forward to welcoming you to our team! If you’re ready to thrive in a collaborative environment, apply now!