Customer Service Representative

Job Title: Customer Service Representative
On-Site Cebu, Full-time
Rate: TBD
Are you passionate about delivering exceptional customer service? Join our dynamic team! We’re looking for a skilled and driven Customer Service Representative to provide top-tier support in a fast-paced environment.
Key Qualifications:
- College Graduate (Baccalaureate Degree 4 or 5-year course -completed)
- With Passport or driver’s license
- With Banking and Finance Services and Insurance Industry Background with 6-12 months minimum
- Strong communication and problem-solving skills
- Ability to work independently and collaboratively

What We Offer:
- Competitive salary and benefits
- Professional growth opportunities
- Supportive work culture

Job Overview
We are looking for customer service representatives that will act as a liaison, provide product/service information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Successful CSR’s are patient, empathetic, and passionately communicative. Everyday customer service representatives will put themselves in their customer’s shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

This role will be reporting to the Team Lead in Operations for Mortgage Servicing.

Job Role & Responsibilities
1. Deliver excellent customer service, responding to a variety of calls and emails from the US mortgage servicing industry
2. Use knowledge obtained in training to locate answers in a knowledge database to respond to customer's mortgage related requests
3. Identify and assess customers’ needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Reach personal, team, and contact center performance targets
6. Take ownership of all customer inquiries and proactively follow through to ensure resolution
7. Keep records of customer interactions, process customer accounts, and document appropriately
8. Navigate multiple computer systems and applications, and utilize search tools to provide information to customers
9. Follow communication procedures, guidelines, and policies

Application Process:
To apply for this position, please fill-out the application form here:
https://docs.google.com/forms/d/e/1FAIpQLSdvX0wx99pAXAimWuaKaBwzwUNY1UnzqC-c0EkmuYjxG0t15w/viewform

We will review applications and contact candidates for interviews. Thank you for your interest in this opportunity.