Customer Service Rep for Healthy Meal Replacement Shake Brand

We are an online store that sells healthy weight-loss meal replacement shakes to customers in the US - thanks for reading our job post!

Are you someone who is very chatty, dependable, who doesn't take yourself too seriously? If so, keep reading!

We are adding a new CS member to our a customer support team and are looking for some highly motivated and friendly individuals to join our amazing team of at-home rockstar health guru's. To apply, you must have good internet, a dependable computer, and a good attitude.

Our customer support team handles customer enquiries primarily through email using a ticketing system. You would be the first person joining our newly re-built CS team, and we will be adding more team members in the coming weeks.

To qualify, we are looking for:
1. Perfect written English, US grammar
2. Incredible positive attitude
3. Great time management skills and dependability

Preference will be give to:
- Anyone who has tried a diet before, and has a story to tell about their diet (successes and failures!)
- Candidates who have worked in the food space or nutrition space.
- Candidates who have experience managing facebook profiles and accounts.

The expected working hours 50% USA time, 50% PH time. A slight preference will be given to candidates who are able to work 100% USA hours. We use the Richpanel ticketing system and our store uses Shopify. We are only interested in full-time job seekers who are looking for a long term position. We all work from home, and are a family-first company.

You will have 3 main responsibilities:
1. Managing customer enquiries. These mostly come through during US hours. Our shipping happens from Europe so you need to be able to manage multiple time zones.
2. You will help manage our social media presence on facebook, particularly with comments and user feedback.
3. You will help manage our online reviews.

We believe in a clear path to career progression. Salaries for new hires start at $600 during the training period (4 weeks). After this you move on to $800 while you prove your training in practice as a customer service rep. Within 2 months as you show mastery of your craft you will move on to be a senior customer service rep and your salary will be bumped to $1000.

If you are interested in this role and would like to be considered - please write out a response to this sample customer concern:
"I bought your weight loss shake because I thought it would work for me, but after 5 days I have actually gained weight!. I am not satisfied - how will you make up for this?"