Customer Service Rep (CSR) for 7-Figure Dropshipping Company

We run an E-commerce dropshipping business with multiple stores in different countries, doing multiple hundred orders per day.

We are looking for long-term employees to join our company. There is a great deal of growth opportunity for those that consistently make a positive contribution to our company. We are seeking great candidates that will represent the company with great customer service and dedication.

You must understand the whole process and must be highly developed in communication. Read on to find out what tasks we expect you to perform, as well as the experience we feel is necessary for this job. Therefore, please apply with the word "strawberry" before you introduce yourself.

So essentially this is a Customer Support job where you would have to follow a very clear process to keep our customers happy, which will become very simple when you understand every step.

MUST HAVE KNOWLEDGE OF THESE PLATFORMS:

- Re:amaze or any similar CRM tool (support help desk)
- Shopify (eCommerce platform)
- Slack (communication channel)
- Chatgpt and DeepL (for translation)
- Google Sheets (for tracking KPI's/SOP's)

Responsibilities:

- Handling customer complaints.
- Reporting on refunds/complaints.
- Responding to customer emails regarding refunds, tracking numbers, FAQs.
- Contributing to our documentation and improving our support processes.
- Respond to all customer inquiries in a timely and accurate manner.
- We maintain an ETA of 10 hours so you must reply to the emails within this timeframe.
- Demonstrate a high level of professionalism at all times.

We will provide you with:

- Complete A-Z course
- SOP's for all processes we work with
- Access to the manager to answer all your questions

Applicant needs to:

- Speak fluent English both written and verbally
- Minimum 2 years of experience in Customer Support within the dropshipping space
- Be available for weekly team meetings
- Must be organized, motivated, and willing to learn and grow.
- Available to join immediately
- Be available for a minimum of 40 hours per week once you are asked to start working full-time
- Not currently working for other full-time jobs

Please respond by telling us what similar experience you've had before and tell us why you think you are a good fit for this job!

We are looking forward to your proposal.