Customer Service Rep

We are thrilled to be looking for a new member of our team who:

- wants a long-term stable career
- has exceptional attention to detail and a track record of outstanding administrative success
- wants to develop and grow their skillset within a thriving business
- enjoys solving problems and serving customers
- has excellent written and spoken English skills
- can work independently and be self-sufficient but also work as part of a team
- can be proactive and can identify and offer solutions to problems as they arise

So who are we? We are:

- A fast-paced and entrepreneurial Serviced Accommodation Management company which is increasing across the UK
- Currently operating in 15 major towns and cities in the UK and looking to add many more in the coming months and years
- Selling our properties on Online Travel Agent (OTA) websites such as Airbnb and Booking.com plus many, many more
- Working with both leisure and corporate guests looking for great prices, superb service and a home away from home.
- Continuously striving to improve and refine our service to become to very best at what we do

The day-to-day activities of the job role would include (but are not limited to) the following:

- Inbound Calls (Guests, OTA’s, Housekeeping)
- Outbound calls (Guests, OTA’s, Housekeeping)
- Coordinating projects to ensure that deadlines are met
- Producing and maintaining Excel Reports
- Documenting processes
- Responding to OTA messages in a professional and friendly manner
- Basic marketing support (handling guest reviews)
- Ad-hoc tasks such as producing documents and spreadsheets
- Strong team communication
- Keeping all systems up to date

The right candidate must have a background in:

- Administration
- Confidence in speaking with people from the United Kingdom
- Strong Excel skills
- Ability to solve problems and find creative solutions
- Good written and verbal communication skills (English)
- Willingness to learn new systems
- Applying critical thinking skills and not overly reliant on Chatgpt

This position will be for 40 hours per week with 2 days off. The schedule is based on the UK timezone. No side hustles/part-time work aside from this role will be allowed.

Experience in the hospitality industry itself is not essential (but would be looked upon favourably) as full training will be provided.

***Please only get in touch if you are looking for a career***

To apply please send an email to tpatriarca@ksuites.co.uk with your resume and a cover letter containing the word "sheep" to show that you have fully read the job posting. This is position is strictly for Filipinos only. Those who cannot follow instructions will not be entertained.

Thank you.