Customer Service Professional - Home Improvement Industry (Phone Support)

Are you someone who takes pride in being the reliable, professional voice that customers first hear? We're looking for a detail-oriented person who enjoys following proven systems to help home improvement contractors grow their businesses.

Key Responsibilities:

-Answer incoming calls professionally (approximately 12 per day initially)
-Follow our established protocols for lead handling
-Learn and master our CRM system
-Support contractors with their customer service needs
-Engage in lead nurturing activities

What Makes You Ideal:

-You believe that following a system produces better results than "winging it"
-You take pride in being consistently available and reliable
-You see clear communication as a core responsibility
-You're excited about growing into additional responsibilities as you master each task

Growth & Training:

-Full paid training on our proven systems and CRM
-Clear path for advancement as you master each skill
-Regular feedback and coaching sessions
-Opportunity to grow into lead nurturing and sales support roles

Requirements:

-Must be available during 9-5 Eastern Time (US) Sunday through Thursday
-Stable internet connection and quiet work environment
-Professional phone manner and neutral English accent
-Commitment to being a proactive communicator

What We Offer:

-Competitive starting pay with increases based on performance
-Structured training program with clear milestones
-Long-term career growth opportunity
-Supportive team environment

Application Process:

Respond to this posting with:

-Your experience with customer service
-Why you prefer following systems over "figuring it out as you go"
-What reliability means to you

Qualified candidates will receive a video response from our team

You'll be asked to watch training samples and provide detailed feedback

Final candidates will participate in role-playing scenarios

Thanks for reading and may God bless you richly! Looking forward to meeting, talking and working with you.