Customer Service & Operations Lead

About Sidekick
At Sidekick, we help people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products are featured in Men's Health and Running Magazine. With 94% of users finding relief, we aim to be the go-to injury relief brand.

Customer Service & Operations Lead
We’re seeking a proactive leader to handle customer service inquiries while improving operational workflows. This role combines ticket resolution with identifying inefficiencies, implementing automations, and managing ERP tasks like inventory and credit notes.

Key Responsibilities
- Resolve 15 tickets per hour, maintaining a 90%+ satisfaction score.
- Identify inefficiencies and implement process improvements or automations.
- Update and maintain the knowledge base to enhance efficiency.
- Document workflows and SOPs in Notion for onboarding and training.
- Accurately manage ERP tasks, including inventory and credit notes.

What We’re Looking For
- Self-starter with strong customer service and technical skills.
- Proven ability to improve processes and implement automations.
- Experience with ERP systems and platforms like Zendesk.
- Strong skills in creating and maintaining knowledge base content to streamline operations.

How to Apply
Apply via this link: https://sidekicktool.typeform.com/to/ybsgZ9T6
Only applications via this link will be reviewed.