Customer Service Manager (Spanish an French needed!)

KUNSTLOFT, our highly successful eCommerce brand specializing in art and stylish living, is looking to hire a passionate Customer Service Representative (m/f/d) to provide excellent support to our international customers.

Key Details:
Start: Immediate
Duration: Full-time; part-time positions also available
Location: Remote (work from anywhere)
Payment: Monthly, based on an hourly rate

What We're Looking For:
• Enjoyment in interacting with people and providing guidance
• Friendly, competent, and cool-headed even in stressful situations
• Highly reliable, well-organized, and thrive in independent work environments
• Proficient computer skills, eloquent, and customer service-oriented
• Exceptional negotiation skills with the ability to defuse conflicts swiftly
• Enthusiastic and a team player
• Ability to advise customers over the phone in English, French and / or Spanish

Specific Requirements:
• Stable internet connection (recommended speed - 150-300 Mbps)
• Personal computer or laptop meeting the following specifications:
Operating System: Windows 10 or macOS (latest version)
Processor: Intel Core i5 or equivalent
Memory: 8GB RAM or higher
Storage: 256GB SSD or higher
Webcam and microphone for video calls
Reliable headset for phone calls

What Makes This Job Attractive:
• Work with an international team: Join a diverse and inclusive work environment, collaborating with colleagues from different backgrounds across the globe. This opportunity allows you to gain valuable experience in cross-cultural communication and teamwork.
• Experience in the eCommerce industry: KUNSTLOFT is a thriving eCommerce brand, providing you with a unique chance to gain hands-on experience in the dynamic and growing world of online retail. You will be exposed to the intricacies of customer service within the eCommerce industry, contributing to your professional development.
• Work-life balance: We prioritize maintaining a healthy work-life balance and believe in achieving top performance within 8 hours.

Responsibilities:
• Provide customer support via phone, email, and chat in English, French and / or Spanish
• Manage customer order processing and address any related complaints.
• Handle incoming returns and facilitate their resolution.
• Assist with text translation tasks.

We look forward to your application!

Please send us a detailed application, including your earliest possible starting date and salary expectations, by email to jobs@boostinternet.de with the subject line "Application for Customer Service Manger".

We kindly request all applications to be submitted in English.
Thank you, and we look forward to hearing from you!