Customer Service Manager – Shopify Dropshipping

We’re looking for an experienced Customer Service Manager to lead our support team for our Shopify dropshipping stores in Europe. If you’ve managed a dropshipping customer service team before and know how to keep things running smoothly, this might be the perfect role for you.

What you’ll be doing:
- Oversee and manage the customer service team
- Take ownership of customer service processes and make sure all emails are answered within 3-4 hours
- Actively respond to customer emails yourself daily (not just managing the team)
- Keep a clear overview of all customer interactions and potential issues
- Communicate with all CSR on a daily basis to reach the response time of 3-4 hours and improve efficiency

What we’re looking for:
- Experience in managing a customer service team for a dropshipping business
- Strong leadership skills – you know how to take charge and improve workflows
- Excellent written (and verbal) communication and problem-solving skills
- A proactive, hands-on attitude – you’re not afraid to jump in and help

Remote position – European time zones preferred.

If you're interested, please apply with "CSR Manager Rockstar" in your subject line and answer the following questions:

1. What is your experience with managing a team of customer service representatives?
2. What is your experience working with dropshippers and Shopify?
3. With which ticketing systems have you worked? And which one is your favorite?
4. How many emails can you respond to within an hour?
5. Can you share a document with 10 different templates that you created yourself?
6. Can you work on weekends?

If this sounds like you, we’d love to hear from you.