Customer Service Manager ONCE IN A LIFETIME CHANGE TO WORK FOR THE BIGGEST AGENCY!

Lynq Company is seeking an experienced and strategic Customer Service and Supply Chain Manager to lead and optimize our customer service and logistics operations. This role is designed for a professional with extensive e-commerce experience who excels at managing teams, streamlining processes, and driving exceptional customer satisfaction. The ideal candidate has a proven track record in e-commerce customer support and supply chain management, with strong skills in Shopify and Georgias.

The ideal candidate will bring experience in team leadership, effectively managing inquiries and challenges within the team while ensuring smooth, efficient, and customer-focused operations.

Key Responsibilities:

Lead, mentor, and develop a team of customer service and supply chain specialists.
Oversee customer service operations through Georgias, ensuring timely and effective resolution of customer inquiries.
Manage the end-to-end order processing workflow on Shopify, from order confirmation to delivery.
Establish and maintain strong relationships with suppliers and logistics partners to ensure efficient and reliable supply chain operations.

Implement and monitor KPIs to optimize supply chain performance, identifying and executing improvements as needed.
Develop and enforce policies for handling returns, refunds, and exchanges to enhance customer satisfaction.
Collaborate closely with cross-functional teams to support the growth and efficiency of our e-commerce operations.
Provide regular reporting and insights on customer service and supply chain metrics to the leadership team.
Requirements:

Minimum 5 years of experience in e-commerce, with a focus on customer service and supply chain management.
Strong knowledge of Shopify and Georgias, with the ability to train and support the team on these platforms.
Demonstrated experience leading and managing a team, handling team queries, and resolving issues in a fast-paced environment.
Exceptional problem-solving skills and the ability to handle complex customer and logistics issues.
Excellent communication and organizational skills, with a focus on efficiency and process improvement.
Available to work six days a week (with Sundays off).
Additional Skills (Preferred):

Proficiency in e-commerce analytics and performance monitoring.
Familiarity with logistics, warehousing, and inventory management tools.
Strong adaptability to new systems and processes, with a commitment to continuous learning.

Why Join Us?

Opportunity to make an impact in a rapidly growing company.
Leadership role with career growth potential.
Collaborative work environment that values innovation and efficiency.
Access to cutting-edge tools and resources in e-commerce and logistics