Customer Service Manager | E-Commerce

We're Hiring: Customer Service Manager

A growing home gym equipment company is looking for a Customer Service Manager who will not only lead a team but also oversee e-commerce operations to ensure a seamless customer experience.

Please send your applications to Upgrade to see actual info using the Subject Line: OLJMOcean CSM0321
Together with your answers to the questions found at the bottom

What You’ll Do:
• Manage the customer service team, ensuring top performance and efficiency
• Oversee order fulfillment, inventory management, and process optimization
• Leverage Shopify, ERP tools (Brightpearl, NetSuite), and automation to streamline operations
• Improve workflows and integrate CRUpgrade to see actual infossaging automation for better customer engagement
• Collaborate with different departments to enhance operations and support marketing with customer feedback insights

What We’re Looking For:
• Proven experience in customer service leadership & e-commerce operations
• Expert-level knowledge of Shopify and familiarity with ERP tools like Brightpearl or NetSuite
• Strong analytical skills to optimize processes and improve efficiency
• Tech-savvy, with experience in CRUpgrade to see actual infossaging automation
• Excellent communication and problem-solving skills to drive continuous improvement

Please send your applications to Upgrade to see actual info using the Subject Line: OLJMOcean CSM0321
Together with your answers to the questions found at the bottom

If you're a strategic thinker who thrives in a fast-paced environment and is ready to take ownership of e-commerce operations, we’d love to hear from you!

Please send your applications to Upgrade to see actual info using the Subject Line: OLJMOcean CSM0321
Together with your answers to the questions below:
1. Can you describe your experience managing a customer service team in an e-commerce environment? How did you ensure team performance and accountability?
2. Walk us through your experience with inventory management and order fulfillment. How did you ensure accuracy and efficiency?
3. On a scale of 1-10, how well do you know Shopify? Can you provide examples of how you've used Shopify to improve customer service or streamline operations?
4. What ERP systems have you worked with? Can you share how you’ve used Brightpearl or NetSuite to improve e-commerce workflows?
5. How do you collaborate with other departments (e.g., marketing, logistics, product teams) to improve operations and customer satisfaction?