Customer Service Manager

We're a company that is revolutionizing health and medical eCommerce!

If you're looking for a long-term, growth-oriented role where you can take ownership, make an impact, and work with a fun, driven team, this is your chance.

Why Join Us?
- Fast-growing company – Join us at an exciting stage and be part of our success. (We did $1,000,000+ Our First Year)
- Competitive Pay – $700 - $1,000 per month + Bonuses.
- Career Growth – We invest in your learning & development.
- Paid Time Off – 14 days of PTO.
- Free Education Resources – We’ll provide books & tools for your growth.
- Work From Home – A stable, full-time remote position.

About Us
Our Mission: To modernize health and medical online shopping.
Our Vision: Become the go-to online marketplace for all things health & medical.

We believe in hiring A-players who are hungry to grow, lead, and take responsibility. If that’s you, keep reading…

What You’ll Do
1. Be the first point of contact for customers – Answer all phone calls & live chats.
2. Process orders – Ensure orders are submitted correctly to the right suppliers.
3. Handle invoices – Send invoices upon customer requests.
4. Manage customer inquiries – Follow up and resolve concerns effectively.
5. Learn & understand our products – So you can assist customers efficiently.
6. Scale the customer support team – As we grow, you’ll have the chance to manage & train new team members.

The Ideal Candidate
- Speaks PERFECT English (written & spoken) - Near Native Speaker
- Types 50 WPM
- Wants to grow – You’re ambitious and want more responsibility.
- Self-motivated – You don’t need to be micromanaged to get things done.
- Thrives in problem-solving – You figure things out and make them better.
- Positive & proactive – You bring energy and initiative to the team.
- Reliable & organized – You meet deadlines and stay on top of tasks.
- Independent thinker – You make decisions confidently.
- Honest: You always want to do the right thing and help people.

To make sure you’re detail-oriented, please send us a short video (under 2 minutes) introducing yourself and discussing the hardest challenge you’ve faced and how you overcame it. Email your video to hire@morellimedical.com with the subject line Morelli's Superstar. Please only send video links and not any files. If you don't follow these instructions we will not look at your application.

YOU MUST HAVE:
1. Exceptional English
2. Leadership experience in customer service.

Your Work Schedule:
- Monday - Friday
- 9 AM - 5 PM Eastern Time (EST)

Our Company Core Values
1. Obsess Over Customer Experience – We go beyond expectations.
2. Always Be Growing (A.B.G) – We embrace learning & improvement.
3. Trust Your Gut – We value independent thinking & decision-making.
4. High Standards – We strive for excellence in everything.
5. Encourage Successful Failures – We learn from mistakes & improve.
6. Believe It’s Always Day 1 – We operate with a startup mentality.

We’re excited to meet our next Superstar Customer Service Lead!

We are looking for a real leader who can grow into a big role. We will mentor you to continue your growth as a person. Both personally and professionally.