Customer Service Manager

We are currently seeking a dedicated and enthusiastic individual to join our team as a full-time Customer Service Representative. This role requires handling communications via WhatsApp Business, Telegram, Slack, Upgrade to see actual info and Gmail. Ensuring a seamless and satisfying customer experience.

Key Responsibilities:
1. Customer Communication: Manage and respond to customer inquiries via WhatsApp Business, Telegram, and Gmail.
2. KPI Documentation: Create and maintain comprehensive KPI documents and FAQs to guide other customer service teaUpgrade to see actual infombers.
3. Customer Satisfaction: Ensure every customer interaction is handled with the utmost care and professionalism, aligning with our commitment to high-quality service.
4. Team Collaboration: Communicate effectively with the team using Slack and other collaborative tools.
5. Quick Response: Respond to customer inquiries within 10 minutes during working hours.

Qualifications:
Experience: Proficient in using WhatsApp Business, Telegram, Slack, Gmail, Google Documents, and Google Sheets. Familiarity with Upgrade to see actual info is a plus.
Language Skills: Fluent in spoken and written English.
Availability: Able to commit a minimum of 7 hours per day, with prompt response times during these hours.
Team Player: Demonstrated ability to work well within a team and dedicated to customer satisfaction.
Reliability: A strong sense of responsibility and meticulous attention to detail.

Requirements:
1. A valid phone number for customer communications. (You need to get a good European number)
2. Excellent communication skills in English.
3. Availability for a minimum of 7 hours a day.
4. Ability to respond to customer inquiries within 10 minutes during working hours.
5. Active participation in team communications via Slack.

If you possess the skills and qualities we are looking for, we encourage you to submit a proposal. In your cover letter, please explain why you would be an excellent addition to our team and how your experience aligns with our needs.

Thank you for considering this opportunity. We look forward to potentially welcoming you to our team.

Kind regards,
Furkan