Customer Service Engineer

At Playspace, we’re not just a company; we’re a movement. We empower professionals worldwide with groundbreaking tools and innovative solutions. Under the guidance of Jonathan Green, our CTO, our remote team thrives on a no-nonsense approach to solving hard problems. If you’re ready to join a fast-moving team that values your expertise, rewards creativity, and makes a real impact, read on.

Job Title: Customer Engineer
Location: Remote
Job Type: Full-Time

About the Role:
The Customer Engineer is a critical role on our team, responsible for fielding tech support tickets and directly troubleshooting issues within our Angular codebase. Working closely with our customer support and QA teams, you will dive into the code to identify, debug, and fix issues as they arise. You won’t need to interact directly with customers or escalate problems—your goal is to be the engineering team that resolves problems swiftly and effectively.

What You’ll Work On:
• Debugging and fixing issues in our Angular codebase to maintain and improve our applications.
• Collaborating with our QA team to identify problems and verify that solutions work as intended.
• Handling tech support tickets provided by the customer support team and ensuring that issues are resolved.
• Using GitLab for version control and a basic understanding of Linear for tracking tickets.

What You Bring to the Table:
• Intermediate to advanced expertise in Angular, with at least three years of experience working on Angular projects.
• A minimum of two years of experience handling technical support issues and troubleshooting within similar roles.
• Familiarity with GitLab for code hosting and version control, and a basic understanding of Linear for ticket tracking.
• A proactive, problem-solving attitude, with the ability to work independently and take initiative in a fast-paced environment.

Who You Are:
• A hands-on problem solver who’s comfortable diving into code to debug and fix issues.
• A self-starter who thrives in a remote work environment with flexible hours.
• Comfortable working weekends and balancing work by taking two weekdays off as needed.
• Someone who values continuous learning and is eager to further develop skills through provided training and bonus opportunities.

What’s in It for You:
• Salary: PHP 60,000 to PHP 80,000 per month, reflective of your expertise and performance.
• Fully remote role with flexible hours—work your own schedule, including weekends, with the opportunity to take two weekdays off.
• Comprehensive training and opportunities for bonuses and further professional development.
• A chance to make a significant impact as a key member of our innovative and agile team.

How to Apply:
This isn’t your typical application process. To stand out:
1. Subject Line: Include “Customer Engineer” and the code word “PlaySmart” in your email subject.
2. Resume & Portfolio: Attach your resume along with links to any relevant projects or GitLab repositories.
3. Internet Speed: Provide a screenshot of your current internet speed (via Speedtest.net).
4. Video Introduction: Record a 2–3 minute video introducing yourself and explaining how you meet the job requirements. Upload it to YouTube as an unlisted video and share the link.