Customer Service Email Manager

About Us:
Seat Cover Solutions is a rapidly growing company specializing in high-quality automotive seat covers. With a strong social media presence, particularly on TikTok and Instagram, we have been experiencing an 8% month-over-month growth. Our success is driven by our commitment to delivering exceptional products and customer experiences.

Position Overview:
We are seeking a dedicated and experienced Customer Service Email Manager to join our team. The ideal candidate will be responsible for managing all customer service emails, ensuring a positive customer experience while adhering to company policies to maintain profitability.

Key Responsibilities:
- Manage and respond to all customer service emails in a timely and professional manner.
- Ensure a high level of customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about our products.
- Balance customer needs with company policies to ensure profitability.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve complex customer issues.
- Continuously improve customer service processes and procedures.
Requirements:
- Proven experience in a customer service role, preferably in an email management capacity.
- Exceptional written communication skills.
- Fast typing skills.
- Strong understanding of the importance of customer experience.
- Ability to balance customer satisfaction with company policies.
- Reliable internet connection and ability to work remotely.
- Fluency in English.
Application Instructions:
To apply, please submit your application using the code word "SCS to the moon." Your application should be titled in the format: "First Name x Last Name."

We look forward to welcoming a new member to our dynamic and growing team!