Customer Service & E-Commerce Support Specialist

We are a thriving online retailer based in Los Angeles, CA, looking for a customer-focused and detail-oriented professional to join our team. Your primary responsibility will be to provide exceptional customer service, while also assisting with product catalog updates. If you're proactive, organized, and eager to grow with a dynamic company, we'd love to hear from you!

What We Value:?We believe in empowering our team members to take initiative, solve problems independently, and grow with us for the long term. If you're someone who enjoys taking ownership of your work, learning new skills, and contributing to a supportive team, you'll thrive in our company.

What You'll Be Doing:
• Customer Service (Primary Role):
? Respond to customer inquiries via email, phone, and chat in a professional and friendly manner.
? Assist customers with orders, returns, product questions, and issue resolution.
? Coordinate with suppliers to resolve order-related issues and ensure a seamless customer experience.
? Accurately enter invoices and orders into our web-based order management and accounting system.

• Catalog Management (Secondary Role):
? Contact suppliers to obtain updated product details, pricing, and inventory levels.
? Format and transform supplier data using Excel or Google Sheets to align with our internal catalog requirements.
? Upload and maintain product listings in our custom eCommerce system (experience with platforms like Amazon, eBay, or Shopify is a plus).

What We're Looking For:
• Fluent English (both spoken and written).
• Strong customer service skills with experience in email, phone, and chat support.
• Familiarity with web-based order management and accounting systems.
• Experience with Excel or Google Sheets for data entry and catalog updates.
• Ability to multitask, stay organized, and prioritize tasks effectively.
• Availability to work full-time during US Pacific Standard Time (PST) business hours.
• A self-starter who takes initiative and is eager to learn and grow with our team.

How to Apply:?If you're interested, please submit the following:
1 Your Resume.
2 A short video introducing yourself and sharing your biggest strength that makes you the right fit for this role.

Please include the word "Gracious" in your application to show you've read this listing carefully.

Additionally, answer the following questions in your application:
1 Are you available to work during US PST business hours?
2 Are you comfortable handling phone and email communications?
3 How proficient are you with Excel?
4 Describe your most recent experience in customer service and catalog management, including the number of products and suppliers you’ve worked with.

We look forward to your application and the opportunity to welcome you to our team!