Customer Service Dispute / Manager | Fashion Dropshipping (Experience needed)

We’re a multi-store eCommerce dropshipping business operating across various countries, and we’re looking for an experienced Customer Support Manager to join our team. This role offers long-term growth for those who take initiative and make a positive impact.

About the Role:
You’ll oversee daily customer support operations, manage disputes, and lead a team to ensure top-tier service. We have clear workflows in place, making the process straightforward once you’re onboarded.

Required Skills & Tools:
- Shopify (eCommerce platform)
- ReAmaze or similar ticketing software
- Slack, DeepL, ChatGPT

Responsibilities:
- Manage the support team and daily operations
- Handle escalated complaints, refunds, and chargebacks
- Monitor disputes, refunds, and customer feedback trends
- Improve support processes and create SOPs & training materials
- Ensure timely responses to inquiries (within 3 hours)
- Train, mentor, and lead support agents
- Maintain professionalism and efficiency in all interactions

What We Offer:
- $3 - $5 per hour, with growth opportunities
- Video training & SOPs to guide you
- Support from management
- Long-term career growth

Who We’re Looking For:
- Fluent in written and spoken English (MUST)
- Experience managing fashion dropshipping customer support (MUST)
- Strong knowledge of chargebacks & PayPal disputes (MUST)
- Team leadership and training experience (MUST)
- Experience creating reports on disputes, refunds, and high-risk products (Preferred)
- Full-time availability (40-50 hours/week), ready to start immediately (MUST)
- Available 7 days a week and flexible with US/EU time zones (MUST)

How to Apply:
- Put "Nadya" In the SUBJECT, to confirm you've read everything. If not added we will ignore it

Answer the following:
- Do you have experience with Shopify
- Do you have experience with fashion dropshipping? For which stores?
- Do you have experience with partial refunds & funnels? If so, what is your experience
- Do you have experience with ReAmaze or other ticketing software?
- Have you handled chargebacks & PayPal disputes? In which niche?
- Have you trained and led a team? Describe your tasks and SOP experience.
- Have you created reports on disputes, refunds, and high-risk products? Describe your work.
- Are you available 7 days a week?
- Can you switch between US/EU time zones?
- What is your hourly rate?
- Are you available for interviews on Friday or Saturday?

IMPORTANT:
Attach your up-to-date CV highlighting your experience managing fashion dropshipping support.
Applications without this won’t be considered.

We look forward to your application!

Thank you.