Customer Service Dispatcher

"Shape Your Future: Become a Customer Service Dispatcher with Profitable Tradesmen"

Who We Are:

At Profitable Tradesmen, we empower tradesmen business owners to elevate their businesses to new heights. Our clients, including leading construction companies, tech and other B2B Businesses, benefit from our proven strategies that drive business growth and success. This role offers you the opportunity to represent one of our top clients and help them expand their reach and impact.

Our client is a UK-based technology solutions provider dedicated to delivering top-tier IT services, innovative software development, and reliable hardware procurement. With a strong focus on client satisfaction and a commitment to excellence, the company empowers businesses to optimize their operations and achieve strategic growth through cutting-edge technology.

Key Responsibilities:

• Dispatch Coordination:

• Schedule and dispatch drivers to appropriate locations based on customer requests, driver availability, and traffic conditions.
• Monitor real-time locations of drivers to ensure optimal routing and timely pickups.

• Customer Interaction:

• Handle incoming customer inquiries and service requests via phone, email, or online platforms.
• Provide accurate information regarding services, fares, and estimated arrival times.

• Collaboration Across Departments:

• Work closely with the operations and customer service teams to ensure seamless service delivery.
• Communicate effectively with drivers and other staff to coordinate schedules and address any service issues.

• Issue Resolution:

• Address and resolve service-related issues, complaints, or emergencies promptly and professionally.
• Maintain detailed records of customer interactions and resolutions.

• Documentation and Reporting:

• Maintain accurate logs of dispatch activities, driver schedules, and service incidents.
• Prepare regular reports on service performance and customer feedback.

• Continuous Improvement:

• Identify opportunities to enhance dispatch procedures and improve customer satisfaction.
• Stay updated with industry trends, emerging technologies, and best practices in dispatch operations.

Skills and Qualifications:

• Bachelor’s Degree in Business Administration, Logistics, or a related field is preferred.
• Minimum of 2 years of experience in dispatching, customer service, or a related role.
• Proficiency in dispatch and scheduling software.
• Familiarity with GPS and mapping tools.
• Excellent communication and interpersonal abilities.
• Strong problem-solving and decision-making skills.
• Ability to work collaboratively across departments.
• High level of organizational and multitasking skills.
• Demonstrated commitment to staying updated on industry developments and best practices.
• Highly motivated and adaptable in a fast-paced environment.
• Knowledge in the MS Office (Excel, Word, etc.) or Google Workspace (G Suite) and agility in learning new internal software and systems.

Minimum Requirements:

• i5 10th Gen or equivalent, 8GB RAM, 2GB Video Card or Integrated Graphics Card, Windows 10 or macOS (no Netbooks or Chromebooks), Headset with noise cancellation feature
• Main Internet should be a minimum of 20MBPs, wired only
• An Antivirus Software should be installed, activated, and updated
• Backup Internet
• Quiet Workplace

Competitive Competitive Rate; Negotiable
Employment Set-up: Fulltime, 40 hours per week. No Weekend Work needed
Career Growth: As the company expands, leadership opportunities will open up for high-performing team members.
Dynamic Work Environment: Experience the fast-paced and rewarding nature of the construction industry.
Personal and Professional Development: Benefit from Profitable Tradesmen’s resources, including ongoing training and development.
Work from Home Flexibility: Enjoy the option to work remotely while achieving your sales goals.

To apply, please click this link: https://docs.google.com/forms/d/1dTEAlg2JUsVSV6z6VOa4ZI_bgYv-QLL5nUKfmLt-pO0/viewform?edit_requested=true