Customer Service Agent Needed - Shopify Ecommerce and Dropshipping

Want to join a company that rewards relentless hard work, provides LIMITLESS growth opportunities, and helps you become a better version of yourself? If you answered yes, you might be a perfect fit on our ecommerce customer service team.

We’re looking for 2-3 experienced and hardworking ecommerce customer service representatives to join our team. You will be working in Shopify and our Customer Experience CRM to answer emails and SMS chats from customers around the world in order to make every customer interaction memorable.

Job Requirements:
- Demonstrate at least 1 year of experience in dropshipping customer service.
- Work quickly and follow customer service processes by managing 20–25 conversations per hour.
- Communicate effectively in C1+ English with exceptional clarity.
- Leverage hands-on experience with Shopify and customer service CRM.
- Engage actively and share ideas openly in team meetings with management and the CEO.
- Attend the annual in-person team meetup and retreat.
- Maintain a fast and stable internet connection.

For your application to be considered, you must:

(1) Include a brief description and timeline of your experience in Customer Service and/or ecommerce as well as your resume/CV.

(2) Answer the following 5 questions in a few sentences each:
A. What do you enjoy most, if anything, about customer service?
B. What qualities do you particularly value in people who work with you?
C. Outside of work, what are you most passionate about and why?
D. What about this specific position and our company most appeals to you?
E. Imagine yourself in 3 years. What do you hope will be different about you then compared to now?

(3) Run a speed test on speedtest.net and submit a screenshot.

So we can verify that you are actually interested in this position and have fully read the job post, make sure your subject title for your application includes the words “photo booth".

Thank you for taking your time to read this post and good luck. Apply NOW before all positions get filled– time is running out!


ABOUT THE COMPANY: RAICOM LLC

If we're a good fit for each other, you'll be joining Raicom LLC - a hard-working, motivated ecommerce company looking to impact customers around the world with great products, excellent customer service, and outstanding company culture.

At Raicom, we put our employees first. We realize that trends, brands, and products are temporary, so we care most about our people. We are big on trust, so we do not track your hours, do not require screen recording, and we never micromanage our team members. We hold regular fun and extremely thought-provoking company meetings. We make work enjoyable. And we make work meaningful. Our mission is centered on breaking down the barriers of remote work and pushing the limits of what we think is possible. We offer world-class benefits to help our teammates succeed not only in their professional life, but also in their personal life. We redefine what it really means to work through an incredible company culture that values transparency, empathy, innovation, personal & professional growth, and relentless hard work.

RAICOM EMPLOYEE BENEFITS:
- Full Health Insurance (HMO) coverage and benefits
- Invitation to our annual company meetup
- Financial assistance programs for employee tech upgrades
- Paid Time Off for vacation
- Paid Time Off for personal emergencies or sickness
- End of Year bonuses
- Annual salary increases and frequent promotion opportunities
- Direct relationship with managers and the CEO
- Our family-like culture that prioritizes wellness, learning, and kindness.

Learn more about us at: raicom.co