Customer Service Agent (CS) – Remote | E-Commerce

About us:
We are an emerging fashion company focused on creating unique and high-quality fashion products. To provide the best service to our customers, we are looking for a dedicated Customer Support Agent. You will play a key role in interacting with our customers and ensuring their needs are met quickly and efficiently.

Your tasks:

Handling customer inquiries via email, live chat and phone
Support with orders, returns and product inquiries
Documenting customer feedback and problem solving
Ensuring an excellent customer experience
Supporting the team in improving service processes and strategies
Your profile:

At least 1 year of experience in customer service, ideally in e-commerce or the fashion industry
Excellent communication skills in English (written and verbal)
Friendly, helpful and patient working style
Independence, reliability and quick responsiveness
Experience with customer service software (e.g. Zendesk) is an advantage
What we offer:

An interesting and varied job in the fashion industry
Flexibility: work from anywhere
A supportive and creative team
Opportunities to develop and expand your skills
Application:
Send us your CV and a short cover letter to ibocadir@yahoo.com.