Customer Service - Administrative - detail orientated - ambitious - eager to learn and work - inquisitive - B2Business

Small company looking for a hardworking, attentive, and dedicated team member eager to learn a new financial business and grow with the company. This is not a remote job where you simply wait for time to pass; it requires proactive engagement, constant learning, and a commitment to delivering exceptional customer service. There is lots of room for raises and promotions for the right candidate that is willing to learn and take control of their position.

As a part of the customer service team, responsibilities include:

1. **Responding to Inquiries**: Providing prompt and helpful answers to customer questions via chat, email, or social media.
2. **Live Chat Support**: Offering real-time assistance on the company website to ensure quick resolutions.
3. **Providing Accurate Information**: Communicating detailed product and service information clearly.
4. **Maintaining the Knowledge Base**: Regularly updating FAQs, blogs and help center articles.
5. **Guiding Customers Through Processes**: Offering step-by-step assistance to help customers navigate ordering process.
6. **Technical Troubleshooting**: Supporting customers with technical issues to provide timely solutions.
7. . **Account Setup and Management**: Verifying customer accounts and business information for account setup.
8. **Payment and Subscription Assistance**: Supporting customers with payment queries, refunds, and subscription management.
9. **Proactive Outreach**: Contacting affiliates and influencers on promoting our services.
10. **Comprehensive Documentation**: Keeping detailed records of each customer interaction.
11. ** Attention to detail ** Paying attention to key details. Write Team Maverick as the subject title to this job post.
12. **Ongoing Learning and Development**: Staying up-to-date on practices, policies, and methods for business.
13. **Workflow Optimization**: Finding and implementing ways to improve efficiency and response times. (create automations, flows, triggers)
14. Various other administrative tasks.


Prefer someone with good experience on Shopify, we're a B2B business, so experience with Businesses is a major plus.


This role is ideal for someone who thrives on being part of a team, who values continuous improvement, and who brings enthusiasm to learning the business and contributing to the company’s success.