Customer Service

Location: Remote
Type: Part-Time / Full-Time
Role Overview:
We are seeking a dedicated and customer-focused Virtual Assistant to manage customer inquiries and support for our Shopify-based women's clothing store. You'll ensure our customers receive prompt, friendly, and helpful service, maintaining our brand's reputation for quality and satisfaction.
Responsibilities:
Respond to customer inquiries via email, chat, and shopify inbox.
Handle order issues, returns, and shipping queries.
Process refunds, exchanges, and order updates.
Maintain customer service records and FAQs.
Ensure all customer interactions align with our brand's voice and values.
Requirements:
Previous experience with Shopify customer service.
Excellent communication skills in English.
Ability to work independently and handle multiple tasks.
Familiarity with women’s fashion trends and sizing.
Perks:
Flexible remote work schedule.
Opportunities for growth within a fast-growing fashion brand.
Staff discounts on our clothing lines.