Customer & Sales Engagement Specialist

How to Apply:
APPLICATION LINK: Upgrade to see actual info
APPLICATION CODE: CONBELL

About Us:
We are a fast-growing e-commerce company dedicated to delivering exceptional customer experiences. As we expand, we are looking for a Customer & Sales Engagement Specialist to enhance customer relationships, drive sales, and provide top-notch support. If you're proactive, results-driven, and passionate about turning inquiries into conversions, this role is for you!

Role Overview:
As a Customer & Sales Engagement Specialist, you will serve as the bridge between customer service and sales. Your role will involve proactively assisting customers, recovering abandoned carts, and maximizing revenue opportunities while ensuring a seamless and satisfying experience.

Key Responsibilities:
-Engage with customers via phone, live chat, email, and SMS.
-Provide product recommendations and upsell to increase conversions.
-Recover abandoned carts and follow up with potential buyers.
-Assist with customer inquiries, subscriptions, cancellations, and returns.
-Track interactions and meet sales and engagement KPIs using CRM tools.

Qualifications:
-At least 1 year of experience in sales, customer support, or e-commerce.
-Strong communication skills with the ability to persuade and engage customers.
-Experience handling live chat, phone support, and CRM tools.
-Proven track record of meeting or exceeding sales and customer satisfaction targets.
-Adaptable, organized, and able to multitask effectively.

Compensation & Benefits:
-$3-$4/hour for customer service roles, with annual increases. (Candidates who are selected for outbound sales roles will receive a rate of $5/hour plus commissions)
-PTO, health insurance (specific regions), and health stipends
-Permanent work-from-home setup
-Career growth opportunities in a rapidly expanding company



Ready to make an impact? Apply now and help us drive customer engagement and sales success!


Note: Only applications submitted via the provided link will be considered.