Customer Relationship Manager

Who are we?
We are a dedicated Payroll Service that provides contractors, freelancers and high earners with that piece of mind that we are working hard so they can enjoy more of what they earn. Our Umbrella options provide or clients with a trustworthy service that ensures to help you choose the best solution for your circumstances, working together to drive continuous improvement and innovation.
This is why it is important to us that every person is given the opportunity with us to grow and develop their own capability. Our company values of care, transparency, integrity, accountability, professionalism and commerciality guide us every day.

Summary of Position:
• To operate as the point of contact for designated customers and accounts.
• To maintain and develop long-term relationships with accounts
• Ensure clients receive requested products and services in a timely manor
• To be able to communicate effectively with internal and external stakeholders
• To track and forecast client account metrics
• To be able to effectively manage projects within client relationships, working to carry out client goals whilst meeting company goals simultaneously.
• Excellent written and verbal communication
• Managing customer queries and complaints
• Identify any opportunities for business growth with our existing clients
• Cross-work with staff members working on the same account to ensure consistent service
• Collaborate with sales team to reach prospective clients
• Meet deadlines and service multiple clients concurrently
• Maintain and keep records of client transactions

Personal Specification
Qualifications & Training:
• Educated to GCSE level. Must have GCSE Maths at Grade C level or above.
• Advanced knowledge of Microsoft suite of products, especially Excel.
• Data and analytical Skills

Experience:
• At least 3 year’s relevant work experience.
Qualities and Attitude:
• Well-organized, good team player, problem -solving approach, Proactive
Desirable Skills:
• Relevant financial qualification. Previous experience of Xero Accounts system

Competencies:
• Strong organizational skills
• Problem-solving approach
• Good interpersonal skills
• Multi-tasker
• Effective communicator, on phone, in writing and in perso