Customer Experience Specialist

Are you ready to make a global impact with your supply chain expertise? At Global Market Pty Ltd, your skills will directly influence the future of luxury and design on a worldwide scale. Join us and become a key player in our ambitious journey.

Location: Remote (Work from Anywhere) Type: Part-Time (10 hours per week with potential to increase based on business requirements)

About Global Market Pty Ltd:
Global Market is a pioneering company committed to delivering affordable luxury and contemporary design worldwide. Driven by groundbreaking innovations and a robust global supply chain, our mission is to enhance lifestyles globally, setting us apart as leaders in the premium lifestyle sector. We are an established brand with a significant global presence through Amazon FBA.

Position Overview:
We are seeking a dedicated and enthusiastic Customer Experience Specialist to join our team. This role is integral to ensuring our customers receive exceptional service and support. The successful candidate will possess excellent communication skills, a proactive approach to problem-solving, and a passion for enhancing the customer journey.

What does it involve?
Customer Service:
Reply to buyer messages, social media inquiries, and emails promptly and professionally.
Respond to buyer questions and engage with comments on reviews.
Manage seller feedback and arrange refunds and replacements as needed.
Handle product insert promo codes, including creating new codes and updating ManyChat promo codes.
Strategy:
Identify opportunities for product improvement based on customer feedback and after-sales service insights.
Contribute to product launches by gathering and analyzing customer input.
Analysis:
Track product defects and analyze refund rates to identify trends and areas for improvement.
Monitor and analyze reviews to understand customer sentiment and enhance our offerings.
Conduct review pricing analysis to ensure competitive positioning.

What is required?
We are looking for someone:
Proven experience in a customer service or customer experience role.
Excellent verbal and written communication skills.
High level of empathy and patience in dealing with customer inquiries.
A proactive approach to identifying and addressing customer needs.
Accountability, ownership, and proactiveness are essential qualities.

Pay Rate
Your pay rate will reflect your results & past experience
Pay range = $4 - 7 per hour

Why Join Us?
Flexible Working: Ability to work remotely and manage your own working hours.
Career Growth: Enjoy opportunities for professional development and advancement within the company.
Exposure: Gain invaluable experience working with a leading company that creates and operates private label lifestyle brands, utilizing Amazon FBA to optimize global distribution and market reach.
Culture: A workplace that values openness, continuous learning, and proactive leadership.
Impact: Play a crucial role in our shaping customer experience journey that will drive our global success.

What to do next?
We are closing applications as soon as we find the right candidate. So, if you have read this far and this sounds like the job for you - act quickly and apply NOW! :)
Tell us about yourself & your experience so we can discuss everything in detail.