Customer Experience Lead

About the role:
Measured is seeking a dynamic Customer Experience Lead to work with a team of Customer Experience Associates in providing exceptional service to our telehealth patients. The ideal candidate will be an experienced leader who excels in problem-solving, has a background in remote work settings, and possesses a passion for helping others achieve their weight loss goals.

Company: Measured | Modern Weight Loss | trymeasured.com

What You'll Do:
- Lead and manage a team of Customer Experience Associates, providing guidance, support, and performance feedback
- Oversee the resolution of emails and chats from patients, ensuring accurate documentation of relevant information
- Develop and implement a feedback loop and processes between customers, the medical team, health coaches, and the care team to enhance the customer experience
- Identify and recommend updates based on customer feedback related to products, FAQs, services, and more
- Ensure the team meets established SLA’s and other performance goals

This is a full-time, contract role at $8-10 per hour during normal US business hours (9-5 EST). Flexibility to work one weekend day

About You:
- Multiple years of experience in a customer support role for US companies, with demonstrated leadership capabilities.
- Proven ability to support a complex service.
- Strong communication skills – writing, typing, and phone.
- Highly organized and detail-oriented.
- Experience with Helpscout or similar ticketing systems.
- Nursing background or healthcare experience is a plus.

How to Apply - Please visit
https://app.dover.com/apply/Measured/face4d48-0d1f-418b-a15a-bbc8d7b5b4da?rs=85009133