Customer Experience Agent

We Are Hiring a Customer Experience Agent

Before applying, please thoroughly review the job post to ensure you are the right fit for the role. We value your time and ours, so we kindly ask that only qualified candidates apply.

Job Overview:
- Position: Customer Experience Agent
- Type: Full-time, Work from Home
- Perks: Internet allowance, HMO, and additional benefits
- Experience: Required for this role

Key Responsibilities:
1. Primary Point of Contact: Engage with customers via email and live chat, ensuring prompt, clear, and efficient communication.
2. Proactive Engagement: Anticipate customer needs, resolve issues, and provide a seamless experience.
3. Platform Usage: Manage customer inquiries and reporting using tools like Zendesk, Shopify, NetSuite, Asana, and OneDrive.
4. Order Customization: Help customers customize orders to meet specific space requirements, ensuring accuracy and customer satisfaction.
5. Attention to Detail: Review product specifications (materials, configurations, dimensions) and documents (quotes, contracts).
6. B2B Communication: Assist members of the Sixpenny Trade Program with customer-related inquiries.
7. Administrative Support: Manage outreach, trade member applications, and reporting.
8. **Collaboration**: Work with other teams to maintain smooth communication and improve customer experience.

Qualifications:
- Skills:
- Strong written communication for customer-facing interactions.
- Proficiency in multitasking and staying organized in a fast-paced environment.
- Familiarity with platforms like Zendesk, Shopify, NetSuite, Asana, and OneDrive.
- Experience: Experience in customer support or a similar role is required.

Important Skills:
- Excel: Knowledge of pivot tables, data analysis, and formulas.
- Communication: Strong written and verbal communication skills.
- Attention to Detail: Ability to ensure accuracy in customer orders and specifications.
- Problem Solving: Address and resolve customer issues efficiently.
- Data Management: Data entry, analysis, and reporting.
- Escalations: Handling customer complaints and escalating issues when needed.
- Operations Management: Supporting business operations and processes.

How to Apply:
- Send Resume: Email your resume to Upgrade to see actual info Subject Line: Use "Customer Experience Agent Application."