Customer Experience Agent

Who We Are

Brolly Labs, now rebranded as CatalyzeX, is a business process outsourcing specialist that combines process expertise with top offshore talent, delivering the best value outcomes for its clients. As an incubator of cutting-edge services, software, and AI brands, we partner with forward-thinking firms in e-commerce, legal, healthcare, and software sectors to deliver human-centric solutions that truly make a difference.

What You'll Do

Customer experience agent, you are expected to:
Handle customer inquiries through various channels, including calls, emails, and chats.
Provide product information, process orders, track shipments, and manage returns and exchanges.
Investigate, diagnose, and resolve technical/product/process issues by helping customers identify root causes and provide solutions.
Stay updated on products and policies and provide accurate information.
Meet performance metrics.

Who You Are

We're looking for someone who meets the following requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

2+ years of experience in a customer-facing role (emails, chats, phones).
Background in e-commerce or technical accounts (e-commerce preferred).
Familiarity with applications such as Gorgias, Zendesk, Kustomer, Recharge, Shopify, and Confluence is advantageous.
Excellent English language skills, both spoken and written, with clarity, precision, and grammatical accuracy.
Proficiency in American slang (natural English) for effective written and verbal customer communication.
Exceptional communication skills with a friendly, empathetic, and upbeat tone.
Quick thinker who is proactive and adaptable in diverse situations.

Technical Requirements

High-speed internet (minimum 20 Mbps or fiber connection)
Noise-canceling headset
Fast computer
Power and internet backup required

Rates and Expectations

Work Setup: Remote
Full-Time Role
Depending on the client or account, the role may involve either 1) handling multiple channels (phones, emails, and chats) or 2) focusing on a single channel (voice or non-voice).
Rate starts at $4 to $5 per hour depending on skills and experience
Timezone: Eastern or Pacific
Disclaimer: Candidate Pooling Notice

This position is currently open for candidate pooling. We recruit in advance so we can hire on demand as new accounts and opportunities arise. While this role is for pooling purposes, we also have active accounts currently being staffed, and joining our talent network ensures youre considered for both immediate and upcoming opportunities.

If you're eager to seize this opportunity and ready to leave your mark, please submit your application through our Careers Page. Note that only applications submitted using the career page form will be considered. Thank you.

Apply Here: www.careers-page.com/brolly-labs/job/L7697463