Customer Engagement Specialist

As our Customer Engagement Specialist, you will play a crucial role in maintaining and enhancing relationships with our valued clients. This position involves managing customer inquiries, responding to messages with professionalism and charisma, and ensuring high-quality interactions that reflect our brand's voice.
You will receive detailed training and ongoing support to understand our unique communication style, allowing you to deliver consistent and engaging service that drives customer satisfaction and retention.
The ideal candidate thrives in fast-paced, remote work environments, is a skilled communicator, and enjoys fostering meaningful interactions through written messages.

Key Responsibilities:
Respond to customer inquiries promptly via our messaging platforms, maintaining a friendly, professional, and engaging tone.
Build rapport with customers, ensuring they feel valued and understood.
Follow provided guidelines to handle different customer scenarios effectively.
Maintain accurate and organized records of conversations and interactions.
Collaborate with the team to ensure a seamless customer experience.
Stay up-to-date on company policies, products, and services to provide accurate information.


Required Skills & Qualifications:
Strong written communication skills with the ability to adapt to a brand's tone of voice.
Proficiency in handling online messaging platforms and navigating digital tools.
Ability to follow detailed instructions and adapt to feedback quickly.
Reliable internet connection and the ability to work remotely.
Strong organizational skills and attention to detail.

Preferred Qualifications:
Familiar with US-Slang and American Pop culture
Enthusiastic about American culture since most of the clients are form the US
Previous experience in customer service, chat support, or social media engagement.
Familiarity with customer retention strategies or relationship-building techniques.
A proactive and creative problem-solving mindset.
High Emotional intelligence

Benefits:
Competitive hourly rate ($2,5 per hour + Commission depending on experience).
Preferably for the nightshift. Flexibl working hours also welcome.
Performance incentives (e.g., bonuses for excellent feedback or response time efficiency).
Work remotely and join a dynamic, growing marketing team.
Opportunities for career growth and skill development.

APPLY HERE:
Interested candidates should fill out the application form provided below and complete a short messaging task to showcase their customer engagement skills.

Application Form Link:
https://docs.google.com/forms/d/e/1FAIpQLScYbVO--m71kxlf9-n4SGPa-9i5bh0cDw-59WnbZyjfDa1kPQ/viewform?usp=sf_link
We look forward to welcoming you to our team and working together to deliver outstanding customer experiences!