VA no. 1 Real Estate Virtual Assistant #4924 | VA no . 2 Customer Care Virtual Assistant #4595

Are you a proactive, customer-focused, and tech-savvy problem solver?

About Us:
We are a premier Virtual Assistant agency dedicated to connecting top-tier talent with dynamic businesses. We provide a supportive environment where VAs can thrive, grow, and build meaningful careers while working remotely. Join our community of driven professionals and make a real impact!


VA no. 1 Real Estate Virtual Assistant

Job Description: We are seeking a highly organized and proactive Virtual Assistant to support a real estate business in transaction coordination, database management, and lead tracking. The ideal candidate will be detail-oriented, self-managed once trained, and able to work collaboratively to ensure smooth operations.

Key Responsibilities:

-Manage and execute all non-client-facing tasks related to pre-listing and contract-to-close checklists.
-Handle email and database management to ensure accurate records and smooth communication.
-Track and source leads, analyze ROI, and maintain lead management systems.
-Organize and manage transaction documentation using industry tools.
-Collaborate effectively with the team to meet deadlines and operational goals.


Qualifications:
-Proven experience in real estate support, transaction coordination, or related administrative roles.
-Strong organizational skills with the ability to manage multiple tasks efficiently.
-Problem-solving mindset with a positive attitude and a collaborative approach.
-Ability to work independently after training and meet deadlines consistently.
-Excellent written and verbal communication skills.


Tools You Will Use:
-Boomtown (CRM)
-Sisu (Transaction Management/Tracking)
-MLS


Working Hours:
-Full-time position: 40 hours per week
-Schedule: 8:00 AM - 5:00 PM PST (Graveyard Shift)


Preferred Traits:
-Highly organized and detail-oriented.
-Problem solver with a proactive attitude.
-Self-managed once trained.
-Positive personality driven by curiosity and contribution.
-Collaborative and responsive team player.


Non-Negotiables:
-Screenshot and productivity tracker required.
-Work hours must be adhered to strictly.
-Must be able to work in the US time zone (Graveyard Shift).


Benefits:
-Paid 30 business days of training (focused on both mindset and skillset).
-Work-from-home opportunity.
-9th month, anniversary, and performance bonuses.
-Access to training resources.
-Collaborate with an excellent community of VAs.
-Weekly payment.
-Claim reimbursements every quarter for Philhealth contributions after 6 months of tenure, and after 1 year, opt between Philhealth or HMO.


How to Apply:

- If you're excited about this opportunity and meet the qualifications, we’d love to hear from you! Please submit your application along with answers to the following questions:

-Who is the most influential person in your life, and how did he/she impact you?

-What is the toughest obstacle you have encountered in life? Did you overcome it? How?

-How would you define success in your personal & business life?

-Can you tell me about a time when you made a mistake at work? How did you handle it?

-Describe a situation where you faced significant challenges or setbacks. How did you stay motivated and persevere through them?

-Can you give an example of a time when you had to come up with a creative solution to solve a problem with limited resources?


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VA no. 2 - Customer Care Virtual Assistant #4595

Position Overview:
We are looking for a proactive, organized, and creative Customer Care Virtual Assistant to join our growing team. The ideal candidate will be a people person who thrives in a dynamic environment, helping us provide exceptional customer support and smooth operational processes. This role is essential in managing customer inquiries, liaising between departments, and ensuring a seamless customer experience at every touchpoint.

Key Responsibilities:
-Customer Service: Respond to customer inquiries via email, ensuring a positive and helpful experience.
-Collaboration: Liaise with other departments, including the warehouse and inventory management teams, to resolve customer queries and manage requests.
-Issue Resolution: Handle and action customer issues promptly and effectively to maintain customer satisfaction.
-Tools Utilization: Manage customer care tasks using Shopify, Gorgias, Slack, and Google Sheets.

Required Skills & Qualities:
-Proactive & Independent: Ability to work autonomously, yet be a team player when needed.
-Fluent in English: Excellent written and verbal communication skills.
-Customer-Focused: Genuine interest in providing a personalized and positive customer experience.
-Fashion & Jewelry Enthusiast: Passion for fashion and jewelry is a plus!
-Flexible & Receptive: Ability to accept and integrate feedback positively.
-Tech-Savvy: Comfortable using tools like Shopify, Gorgias, Slack, and Google Sheets.
-Strong Problem-Solving Skills: A quick thinker who can resolve issues with creativity and efficiency.
-Experience with Shopify, Gorgias, or experience with the retail or e-commerce industry is a must.

Job Details:
-Hours: 20-29 hours per week
-Work Hours: 10 AM AEST - 5 PM AEST (Sydney time)
-Time Zone: Must be available during Sydney time zone hours (flexible to NY time zone as needed).
-Communication: Primarily via email

Expected Outcomes:
-Customer Care Efficiency: The team can focus more on other business aspects while knowing customer inquiries are being handled efficiently and reliably.
-Operational Smoothness: Assist in maintaining a streamlined flow of communication and actions across departments.
-Reliability: Build trust and dependability within the team as the go-to person for customer care and related tasks.

Non-Negotiables:
-A screenshot and productivity tracker are required.
-Must be available during designated AEST working hours, with flexibility for the NY timezone as needed.

Benefits:
-Paid 30 business days of training (focused on mindset and skillset).
-Work-from-home opportunity.
-7th month, anniversary, and performance bonuses.
-Access to training resources.
-Collaboration with an excellent VA community.
-Weekly payment.
-Claim reimbursements for PhilHealth contributions after 6 months; after 1 year, choose between PhilHealth or HMO.

Why Join Us?
Family-Oriented Team: We're a small, passionate team that values collaboration, creativity, and fun.
Room to Grow: As we continue to expand, there will be opportunities for you to take on new challenges and responsibilities.
Flexible Working Hours: We offer flexibility in scheduling and are open to adjusting work hours to accommodate both AEST and NY time zones.

How to Apply:
We are looking for someone to start immediately, so be sure to highlight why you're the perfect fit for this role!