Costumer Service

OVERVIEW:

Our team is searching for a talented Customer Service employee that has a good understanding of human emotions. And can translate that into fulfilling the customer's needs.
2+ Years of experience as Customer Support.
And experience using Chatgpt & Deepl to translate and communicate with customers in their language.
Have experience with Gmail & Excel sheets. Shopify app is a PLUS.

This Customer support employee does NOT need experience on all of these platforms. Only chat gpt experience is required. The rest can be taught in training.

We are doing now 10-15 Emails per day.

TASKS:

- Response Time under < 1H
- Answer Email on Gmail
- Create weekly Report of constant complains & Issues coming up & how to fix
- Report back to supplier Team packaging issues.
- Create Refund sheet in Excel sheets
- Deliver Weekly Overview of Refunds, Discounts or Gift Card given
- Have excel sheet with overview of product performance (where to improve, what do customer think & for what other product are they asking)
- Measure Costumer Satisfaction rate
- Refund or Give discount on Shopify Platform
- Can create content in Canva
- Weekly 30 min calls to set KPIS & If past week KPIS were met.



REQUIREMENTS:

- Able to respond to Emails in under 1H !
- Organize Email list
- High EQ
- Speak & write in fluent English
- Build Email-templates
- 2+ Years Experience using Gmail, DeepL & Chatgpt
- Familiarity using Slack for communication
- Highly Independent (know how to perform an be effective as standalone)
- Graphic design (Canva) experience
- Available for 11H per week


Most important:
- Speed. Of delivering results.
- Really determined to succeed and eager to work in an independent atmosphere where you can use your own creativity and style. Ready to grow with this brand and make a big impact in it.
- Responsibility. You are the most important asset, the team relies on you!

PROVIDED:

- Full video training or 30 Min calls for each task
- We will work with your schedule to set a calendar in place that works best for you.
- Opportunity to grow into a Service Manager. Good environment where you will get lots of trust to show your skills and team members who are really ambitious to thrive, and have awesome humour.
It's not a work-office, it's a family!



HOURS: 11H/week


RATE: ($325/month)


HOW TO RESPOND:

Reply to this job posting with a link to your resume and example of Works you have done in the past.

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