Concierge Specialist (100% WFH)

Join our team as our Online Concierge Specialist and become the cornerstone of exceptional customer service delivery. Elevate your career with us today!

Apply Here: forms.gle/7p3Ujcs8A7JNaJUR6
Application Code: MCONS

Responsibilities:
-Manage client inquiries 24/7 via Live Chat, concierge email, and contact forms on the Concierge Landing Page.
-Provide timely and personalized responses, handling escalated issues with empathy and efficiency for swift resolution and client retention.
-Adhere to established escalation procedures, collaborating with the Concierge Team Manager for effective issue resolution.
-Proactively engage clients and agents to foster stronger relationships and gather feedback.
-Provide additional client support in the absence of Customer Success Managers.

Desired Qualifications:
-Minimum 3 years of experience in customer service or administrative roles, preferably in a B2B environment.
-1-2 years of Virtual Assistant experience is required.
-Strong background in Customer Service is essential.
-Has Subject Matter Expertise in Customer/Client Support.
-Experience with eCommerce tools/software like LiveChat, Gorgias, Shopify, Zendesk, Re:Amaze, Freshdesk (preferred).

What We Offer:
-$5USD per hour while you #WorkFromHome
-Full HMO Health Insurance + Dental Coverage
-Company Swag Kits: Get Exclusive Merchandise!
-Generous Paid Time Off
-Performance and Recognition Bonuses
-Holiday Pay & Year-End Bonuses

Apply Here: forms.gle/7p3Ujcs8A7JNaJUR6
Application Code: CON-IND

We will only consider applications submitted through the provided Application Link.